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Press Features

Broadcom’s Approach Towards Delivering Customer Value

December 28, 2023

Maximizing Customer Feedback For Business Growth And Loyalty

December 28, 2023

There’s no such thing as a B2B customer: Why B2B marketing needs a makeover

December 28, 2023

BEST CUSTOMER SERVICE

December 21, 2023

Returns are so costly for retailers, some are telling customers to keep unwanted goods

December 21, 2023

This pod is an AI-powered mini doctor’s office

December 21, 2023

How a Transition from Scorekeeper to Value Creator Will Define the Modern CFO

December 21, 2023

How to Build Your Product to Target Product-Market Fit

December 8, 2023

WHY SMART AIRLINES WILL FIND VALUE IN PRIORITIZING CUSTOMER EXPERIENCE

December 8, 2023

Workday’s Big Q3: Co-CEO Eschenbach Cites 3 Top Customer Priorities

December 8, 2023

Google Unveils Bard for Teens. It Can Help Them Learn Pickleball.

December 8, 2023

Is Your Company as Strategically Aligned as You Think It Is?

October 10, 2023

Disney and Twitter had a rough year: Renewed customer focus can help

April 8, 2023

10 Ways to Boost Customer Satisfaction

April 8, 2023

Customer Satisfaction: A Strategic Review and Guidelines for Managers

April 7, 2023

Analyzing Active Fund Managers’ Commitment to ESG: Evidence from the United Nations Principles for Responsible Investment

April 7, 2023

Not A Single Student Is Proficient In Reading Or Math At 55 Chicago Schools: REPORT

March 30, 2023

Teacher Spending Accounts: Supporting All Teachers

March 10, 2023

“Curriculum Transparency” Is Harder to Achieve Than Lawmakers Assume

March 10, 2023

ChatGPT, Cryptocurrencies, and Bananarama

March 10, 2023

What Teachers of the Year Have to Say About Federal Education Policy

March 10, 2023

Schools Are Getting Hit Hard by Cyberattacks. What Can They Do About It?

March 10, 2023

Virginia Lab Schools Provide More Choice for K-12 Students

March 10, 2023

How to Fight Senioritis and Get to Graduation

March 3, 2023

“Exhausted majority” wants to rethink K-12 education

March 3, 2023

3 Ways Data Dashboards Can Mislead You

February 17, 2023

Corporate Sociopolitical Activism and Firm Value

January 20, 2023

Task-Enabling CEOs: Implications for an Effective Implementation of New Technology

January 20, 2023

Top ten reasons for process improvement project failures

January 6, 2023

Does Strategic Planning Improve Organizational Performance? A Meta-Analysis

January 6, 2023

Chart of the Day: Administrative Bloat in US Public Schools

December 17, 2022

Schools Should Prioritize Great Teachers over Bureaucratic Bloat

December 17, 2022

Bureaucracy Is Keeping Health Care from Getting Better

December 10, 2022

What We Learned About Bureaucracy from 7,000 HBR Readers

December 10, 2022

Rise and Shine

November 27, 2022

Why Traditional Leadership Strategies Don’t Work

November 27, 2022

Depth Over Breadth

November 27, 2022

Are Two Teachers Better Than One?

November 27, 2022

The Choice in Education Governance Debates: Complacency or Reform?

November 27, 2022

As school boards thin out, districts should seize opportunity to diversify

November 27, 2022

Locally Elected School Boards Are Failing

November 27, 2022

“Dramatic Learning Gains” for a Chain of African Private Schools, Study by Nobel Economist Finds

November 27, 2022

School Leaders Matter

November 27, 2022

It’s Time to Eliminate School Boards

November 27, 2022

Tired of Too Many Meetings? This Brilliant 4-Question Meeting May Be Your Solution

Tired of Too Many Meetings? This Brilliant 4-Question Meeting May Be Your Solution

November 27, 2022

ESG will not save oil and gas companies — customer focus will

November 4, 2022

General Electric: Is This Turnaround Story Worth It?

November 4, 2022

The Right Way to Manage Unprofitable Customers

October 26, 2022

Managing Customer Satisfaction

October 26, 2022

CEOs Must Overcome Executive Disagreement To Drive Strategy

October 26, 2022

Ten Essential Elements for a Successful Board-Superintendent Relationship

October 26, 2022

The Power of Doing Less in Schools

October 19, 2022

Straight Up on COVID-19: Former Supe Terry Grier on the Challenges of School Closures & Distance Learning

October 19, 2022

5 essential elements of a successful superintendent-school board relationship

October 19, 2022

How Satisfied are Parents with Their Children’s Schools?

October 14, 2022

K-12 Parents’ Satisfaction With Child’s Education Slips

October 14, 2022

Give your customers what they want, NYC schools — or see more of us parents flee

October 14, 2022

Opinion: Oil and gas companies are dead last in trust

February 24, 2020

Cost-cutting won’t save the oil and gas industry. Customer focus will

October 22, 2019

Here’s why oil and gas company mergers usually fail

October 18, 2019

Energy companies are losing the trust battle: Here’s how to win it

February 19, 2019

Rethinking Marketing

January 24, 2019

6 Ways B-to-B Customers Are Unique and How to Satisfy Them

January 9, 2019

Why Houston energy companies should focus on customer satisfaction over tech

April 27, 2018

Consumers See Many Brands Through Political Lens

April 12, 2018

Parental satisfaction with schools linked to higher SAT scores

March 29, 2018

The Unequal Effects of Partisanship on Brands

March 26, 2018

Saving the News: Toward a National Journalism Strategy

March 19, 2018

Business Schools Suggest New Loyalty Metrics

March 19, 2018

Oil and gas customer satisfaction leads to increased sales

March 16, 2018

Mittal, Sridhar: The urgent matter of school safety

February 16, 2018

​What For-profit Businesses Can Teach Nonprofits About Customer Satisfaction

February 12, 2018

Report: Parents value engagement, but say schools fall short

District Administration

Which Customer Metric Best Predicts Financial Performance?

December 31, 2017

Study: Public Schools Get Poor Grades on Community Engagement

December 3, 2017

Study: Public Schools Get Poor Grades on Community Engagement

December 1, 2017

Survey: Public school parents less satisfied with engagement opportunities

November 30, 2017

Rice U. study: Public schools lagging in family and community engagement

November 29, 2017

Why is everyone so ’embattled’ right now?

November 29, 2017

Disgust leads people to lie and cheat, cleanliness promotes ethical behavior, study shows

November 13, 2017

5 Ways Nonprofits Can Engage Donors

July 1, 2017

When a Consumers’ Sense of Local Identity is Triggered, They Will Pay More for Products that Reinforce that Identity

May 12, 2017

How Brands Can Leverage the ‘Buy American’ Movement

April 4, 2017

Investors Look to Retailers to ‘Rightsize’

February 8, 2017

The Downside of Marketing Dashboards

January 1, 2017

What would happen if Houston-based companies got Yahoo-ed?

December 23, 2016

Seven Ways to Maximize Your Company’s Customer Satisfaction ROI

American Marketing Association

Customer-based Strategies for Raising Prices

November 8, 2016

Why Do Consumers Pay More? Rice Research Finds the Surprising Effect of Consumer Local Identity

October 25, 2016

How global companies can market to local customers

October 20, 2016

Save The American Economy By Increasing U.S. Consumer Willingness And Desire To Pay More

October 14, 2016

Avoiding the Trap of Spurious Loyalty: Lessons from Wells Fargo and Volkswagen

October 11, 2016

Do Oilfield-Services Companies Strategically Manage Customers and Employees? Halliburton, National Oilwell Varco, and Schlumberger

March 1, 2016

Employee Layoffs in Oilfield Services Companies: Panacea or Poison?

August 19, 2015

Commentary: Finding agreement between “frenemies” — oil field services and integrated oil companies

July 30, 2015

Customer-Centric Org Charts Aren’t Right for Every Company

July 1, 2015

How Feelings Of Disgust Lead To Immoral Behavior

November 17, 2014

Disgusting stuff turns us into liars and cheats, and cleanliness makes us honest again

November 13, 2014

NEW STUDY: Successful companies don’t forget the customers after mergers

January 30, 2014

State College Businesses Leave Nittany Mall for New Locations

January 10, 2014

Where Retail Chains Miss the Mark

June 28, 2013

The Effects of Opening and Closing Retail Stores on Firm Value

March 26, 2013

Giving Differently: Liberals and Conservatives Have Radically Different Views of Charity

June 1, 2012

MU study: Happier employees mean more return sales

July 8, 2011

Avoiding the Lemming Effect: How CCOs & CMOs Can Know the Right Budget for Them

February 17, 2011

Walmart vs Best Buy: Rice Studies Why Walmart’s Kicking Butt

December 21, 2010

For customers, will United-Continental merger fly?

October 10, 2010

Rice BP study: Social responsibility good for public — and shareholders

Rice University

Does Media Coverage of Toyota Recalls Reflect Reality?

March 9, 2010

Amnesia for Toyota owners

March 7, 2010

Upset at IKEA Logo Change? Get a Life.

September 12, 2009

Loyalty can turn on the look of a logo

September 11, 2009

Gender Gap Exists for Giving, Too

August 28, 2009

Learn what the client really wants

May 27, 2008