Disney and Twitter had a rough year: Renewed customer focus can help

Disney and Twitter had a rough year: Renewed customer focus can help

April 8, 2023

10 Ways to Boost Customer Satisfaction

10 Ways to Boost Customer Satisfaction

April 8, 2023

Customer Satisfaction: A Strategic Review and Guidelines for Managers

Customer Satisfaction: A Strategic Review and Guidelines for Managers

April 7, 2023

Analyzing Active Fund Managers’ Commitment to ESG: Evidence from the United Nations Principles for Responsible Investment

Analyzing Active Fund Managers’ Commitment to ESG: Evidence from the United Nations Principles for Responsible Investment

April 7, 2023

3 Ways Data Dashboards Can Mislead You

3 Ways Data Dashboards Can Mislead You

February 17, 2023

Corporate Sociopolitical Activism and Firm Value

Corporate Sociopolitical Activism and Firm Value

January 20, 2023

Task-Enabling CEOs: Implications for an Effective Implementation of New Technology

Task-Enabling CEOs: Implications for an Effective Implementation of New Technology

January 20, 2023

Top ten reasons for process improvement project failures

Top ten reasons for process improvement project failures

January 6, 2023

Does Strategic Planning Improve Organizational Performance? A Meta-Analysis

Does Strategic Planning Improve Organizational Performance? A Meta-Analysis

January 6, 2023

Bureaucracy Is Keeping Health Care from Getting Better

Bureaucracy Is Keeping Health Care from Getting Better

December 10, 2022