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Exterior, Inc. – C

By March 24, 2018April 8th, 2021No Comments

Exterior, Inc. - C

Exterior, Inc. – C


Roofing manufacturer Exterior Inc. CEO Mike Montgomery announced a partnership with the firm’s distributors in January 2015. Montgomery wanted to know more about delivery times and how Exterior’s subcontractors performed after delivery. He hired 50 service-support managers to gather feedback. What they would learn would bring the company to a crossroads.

Type: Case

Pages: 2

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